Step 1 of 7 14% Darwin Chambers Reach-In Department Customer Satisfaction SurveyThank you for choosing Darwin Chambers! Your feedback helps us improve our products and services. This survey takes about 5 minutes to complete. If you have any questions, contact us at (314) 534-3111 or darwinchambers.co@gmail.com. Contact InformationName(Required) First Last Email(Required) Company Name(Required)Phone Product ExperienceWhat is your chamber application?(Required)Pharmaceutical StorageResearch & DevelopmentFood TestingBiotech/LaboratoryOtherOther:Overall, how satisfied are you with Darwin Chambers?Extremely DissatisfiedDissatisfiedNeutralSatisfiedExtremely SatisfiedHow would you rate the professionalism of the sales experience?Extremely UnprofessionalUnprofessionalNeutralProfessionalExtremely ProfessionalDid the chamber arrive in good condition upon delivery? Yes No Please describe the issue:Did the chamber function as expected upon startup? Yes No Please describe the issue:Based on your experience so far, how would you rate the reliability and performance of your chamber?UnreliableSomewhat ReliableNeutralGoodExcellentHow is the overall appearance/build quality of your chamber(s)?PoorFairNeutralGoodExcellent Delivery & SetupWas the delivery process smooth and on time? Yes No Please tell us more about the delay(s) you experienced:Was the setup process straightforward?(For chambers that do not require installation by Darwin Chambers) Yes No Please tell us more:Did the user manual and provided documentation clearly explain how to set up and operate the chamber? Yes No Please tell us what was unclear: Post-Delivery SupportAfter delivery, did you require any follow-up service or assistance? Yes, I needed additional help No, everything worked as expected Please describe the service or assistance needed:Was the resolution of your post-delivery issue satisfactory? Yes No What could be improved?If there were any required approvals (e.g., specifications or documentation), was the process handled in a timely manner? Yes No What could be improved?If you contacted our support team post-delivery, how would you rate their response time?Very SlowSlowNeutralFastVery FastHow responsive has our team been throughout your project?UnresponsiveFairly ResponsiveNeutralResponsiveVery Responsive Working TogetherBefore choosing Darwin Chambers, did you evaluate any other companies for this project? Yes, I considered other companies No, Darwin Chambers was my first choice Please share which ones, if you're comfortable sharing:What made you choose Darwin Chambers over other options?(Select all that apply) Reputation Past Experience Product Quality Customization Options Pricing Customer Service Fast Lead Times What is one thing we could do to improve your experience for future projects? Working TogetherHow long have you worked with Darwin Chambers?First-time customerLess than 1 year1-3 years3+ yearsIf the need arises, how likely are you to purchase from us again?Very UnlikelyUnlikelyNeutralLikelyVery LikelyWould you recommend Darwin Chambers to a friend or colleague? Yes No Please tell us more:May we use you as a reference for potential customers? Yes No Would you be interested in a customer referral program, where you receive incentives for referring others to Darwin Chambers? Yes No Do you have any additional comments, feedback, or concerns?